This policy outlines how refund and cancellation requests are handled for all digital marketing, website development, and graphic design services provided by Onsepro. We maintain a strict policy due to the specialized, time-based, and non-returnable nature of our work.
1. General Policy
All payments made to Onsepro are non-refundable unless explicitly stated in a written agreement. Our services involve intellectual effort, design time, strategic planning, development work, and man-hours that cannot be reversed or “returned.”
2. Eligibility for Refund
Refunds may be considered only under these limited conditions:
- Payment was made twice for the same invoice (duplicate transaction)
- Services were not initiated due to issues on our side
- A refund is justified based on an internal evaluation of project feasibility
Refunds are never issued for:
- Change of mind
- Client-side delays
- Lack of inputs, content, or approvals
- Third-party approval failures (Google, Meta, hosting, Razorpay, etc.)
- Variation in expected marketing results (ads performance, leads, engagement, etc.)
- Work already completed
- Partially completed work or early termination by the client
3. Cancellation by Client
If you choose to cancel a service:
- All payments made up to the cancellation date are non-refundable
- Pending invoices must still be cleared for work already performed
- Any discounts provided earlier will be withdrawn
4. Cancellation by Onsepro
We reserve the right to cancel service if:
- You violate our Terms
- Payments are delayed or not made
- You provide misleading or illegal project requirements
- Communication becomes unprofessional or abusive
In such cases, no refund will be provided.
5. Project Pauses
If a project is paused due to incomplete content, missing assets, or delayed approvals from your side:
- Work will resume only after required inputs are submitted
- No refund or compensation will be offered for delays
- After 30 days of inactivity, the project may be archived and treated as completed
6. Marketing Campaigns
Digital marketing results are influenced by multiple external factors. As a result:
- No refunds are provided for ad campaigns once launched
- No guarantee is made for leads, sales, or ranking improvements
- Ad budget payments (Google/Meta) are handled by the client directly
7. Refund Processing Time
If a refund is approved:
- It will be processed within 7 to 14 working days
- Refund will be sent to the original payment method
8. Disputes
Raising a bank chargeback or payment dispute without attempting resolution with us first will result in immediate service termination.
By purchasing our services, you agree to this Refund & Cancellation Policy.